FAQs
Account
1. What are the benefits of having a MGNESIUM account?
Having a MGNESIUM account gives helps you to:
• Manage & track your orders
• Check your order history
• Receive emails about exclusive offers and events at the first time.
2. How do I register?
Registering is easy; click Sign in. Fill in your first name, last name, email and choose a password. After that just click the ' Create ' button and you account is created.
Product
1. What are the features of MGNESIUM product?
MGNESIUM vitamin and minerals are made of high-end materials such as Magnesium Bisglycinate, Vitamin B6, Taurine and Zinc all for utmost absorption
2. Why should I buy your product?
If your tastes are simple and your easily satisfied with the best MGNESIUM is the vitamin and mineral online boutique for you a list is endless; high quality materials, ease of order, simplicity etc
Payment
1. What types of payments do you accept?
We have two payment methods: PayPal and Credit Card Payments. Some countries can also use Klarna in PingPong for installment payments（US, DE, ES, IT, NL, AT, BE, CH, SE, FI, NO, DK). Click HERE to learn more details about payment policy.
2. Which currencies do you support?
As of current as we exclusively ship to the United Kingdom all nations we will expand to MGNESIUM will utilize local currencies.
3. Do you support Crypto currencies?
As of current we do not support Crypto currencies we are reading into it.
My Order
1. How do I track my order?
Under complimentary standard UK shipping you cannot track your order however under our flat rate fee option of £3.99 you can track your order.
2. Can I cancel or change my order?
Yes, but only if your order has not left our warehouse. We would be more than happy to help, please Contact Us immediately. However, once the order has shipped, we are unable to change or cancel your order.
Shipping
1. What shipping methods are available?
We provide complimentary standard shipping services delivery times of 2-4 business days. Paid Express shipping delivers within 1-3 working days and costs £3.99.
2. How long will it take to receive my order?
Under complimentary standard UK shipping estimated royal mails 2-4 business days, Express shipping entails tracked times of 1-3 business days.
3. Is standard shipping complimentary?
Standard shipping is absolutely free/complimentary. Express shipping must be payed.
4. Does MGNSIUM have worldwide shipping?
Not yet, but we are looking into European Union, Middle Eastern and North American markets.
Returns and Refund
1. What is your return and refund policy?
Packages may be returned under very specific circumstances please Contact Us for help
2. Do I need to pay the return shipping costs?
If customers do not like the product after receiving it or for other personal reasons, the shipping fee needs to be borne by them.
